Plumbing compliance and enforcement

A key function of the VBA is to supervise and monitor the conduct and ability of licensed and registered plumbers to practise. This ensures compliance with the Building Act 1993 and associated legislation.

We assess and take action against non-compliance by plumbers under our Compliance and Enforcement Policy Framework.

The VBA applies a risk-based approach to responding to non-compliance and disciplining, and as needed, removing rogue practitioners from the building system. The most extreme measures apply to flagrant disregard for compliance with the Act, regulations and standards, which put consumers and property at risk.

In response to consumer reports, we may gather evidence, make a technical assessment, and consider the practitioners’ history and the nature of the issue. For issues within our scope, outcomes can include requiring rectification or referral for investigation, prosecution, or disciplinary action.

For more information see the VBA complaints process.